We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. No sale is final.
 Returns
Ordered the wrong item? No problem. Items are accepted for credit or exchange if returned in saleable condition within 30 days of the original sale. All returns are subject to a 15% restocking fee and should be sent to our Customer Service Center.
A Gunn & Richards representative must first authorize all returns so please contact customer service at 877.44.VIALS before returning any items. Upon return, you will receive a confirmation of the return and your account will be credited. Send returns to:
Gunn & Richards
Attn: Customer Service
10914 Strang Line Rd
Lenexa, KS 66215
Damaged Product
If you receive a package that appears to have been damaged in shipping, please decline the delivery and call a customer service representative at 877.44.VIALS.
This will allow for the quickest resolution and allow us to immediately ship a replacement to you.
If after receiving your items you notice any issues, please immediately call a customer service representative at 877.44.VIALS.
Please have the following information available when you call: the invoice or packing list number from the shipment of the item and lot number on the box/bag (if applicable).
Received Wrong Item
We always strive for pefection but mistakes do happen. If you receive the wrong item, please immediately call a customer service representative at 877.44.VIALS so we can resolve the situation.
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